Effective date: June 1, 2026

Last updated: June 1, 2026

These Terms of Use ("Terms") govern your access to and use of cardinal-stack.com (the "Site") and any services, deliverables, or materials provided by Cardinal Stack ("Cardinal Stack," "we," "us," or "our"), including but not limited to the Master Operations Bible and its component documents (collectively, the "Services"). By accessing the Site or purchasing any Service, you ("Client" or "you") agree to be bound by these Terms.

If you do not agree to these Terms, do not use the Site or purchase our Services.

1. Description of Services

Cardinal Stack provides strategic knowledge engineering and operations consulting services. Our core deliverable, the Master Operations Bible (AI Automation Architecture & Governance Strategy), is a written strategic document — or set of documents — built from information you provide about your business, intended to serve as the operational and governance foundation ("Business Brain") for your AI-driven customer interactions and internal processes.

We offer the following products and service tiers, as described on our Site at the time of purchase:

AI Brain Training Starter Kits (cardinal-stack.com/ai-brain-training-starter-kit)

• Brand Voice Kit — $47. Delivered within 24 hours. Includes: Brand Voice Guide, Mission & Vision, About-Us Story, Value Proposition.

• Brand Look Kit — $47. Delivered within 24 hours. Includes: color codes, font rules, "look and feel" brief, ready-to-use AI image prompts.

• Brand Voice + Look Bundle — $77. Delivered within 24 hours. Includes everything in both kits above.

AI Operations Bible — Architecture Tiers (cardinal-stack.com/ai-operations-bible)

• Tier 1: Foundation Package — $497, one-time. Delivered in 5 business days. Includes Doc 1 (Strategic Knowledge Base: 25+ FAQs, Product Matrix, 10 SOPs) and Doc 2 (Conversational Psychology Library: objection handling scripts, message templates). Includes 1 revision round and a 30-minute strategy call.

• Tier 2: Governance Package — $1,497, one-time. Delivered in 8–10 business days. Includes everything in Tier 1, plus Doc 3 (Brand Governance & Compliance Framework) and Doc 4 (Operational Governance & Audit System). Includes 2 revision rounds and a 45-minute strategy call.

• Tier 3: Full Architecture Package — $1,997, one-time. Delivered in 12–15 business days. Includes everything in Tier 2, plus Doc 5 (Visual Architecture & Logic Map), Doc 6 (Technical Integration Blueprint), and Doc 7 (Implementation Layer, ROI Model, QA Checklist). Includes 2 revision rounds, a 60-minute delivery call, and upgrade credit if applicable.

Specific scope, document count, inclusions, and pricing for each product are as described on the Site or in your order confirmation at the time of purchase, and may be updated from time to time.

2. Eligibility

You must be at least 18 years old and have the authority to enter into these Terms on behalf of yourself or the business you represent.

3. Ordering and Payment

• Orders are placed through the Site via the checkout links for Starter Kits, or through an application and invoice process for Architecture Tiers.

• Starter Kit orders require full payment at checkout before work begins.

• Architecture Tier orders (Tiers 1–3) require full payment, or an agreed deposit for higher-tier engagements, before work begins, unless otherwise agreed in writing.

• Prices are listed in USD. Starter Kits are priced at $47 (Brand Voice), $47 (Brand Look), or $77 (Bundle). Architecture Tiers are priced at $497 (Tier 1), $1,497 (Tier 2), and $1,997 (Tier 3). Prices are subject to change at any time for future orders; the price you pay is the price in effect at the time of your order.

• Starter Kit purchasers who later upgrade to an Architecture Tier will receive a credit equal to the amount paid for their Starter Kit(s), applied toward the Architecture Tier price.

• You are responsible for any taxes, duties, or fees applicable to your purchase in your jurisdiction.

4. Intake Process and Client Cooperation

To produce your Deliverables, we rely on accurate and complete information provided by you through our intake forms, questionnaires, and any follow-up communications. Delays in providing requested information may delay delivery timelines. Cardinal Stack is not responsible for inaccuracies in your Deliverables that result from incomplete, outdated, or incorrect information provided by you.

5. Delivery of Deliverables

Deliverables are provided digitally (e.g., as documents delivered to your inbox or as shared files). Delivery timelines by product are:

• AI Brain Training Starter Kits: delivered within 24 hours of receiving your completed intake form.

• Tier 1 (Foundation Package): delivered within 5 business days of receiving your completed intake.

• Tier 2 (Governance Package): delivered within 8–10 business days of receiving your completed intake.

• Tier 3 (Full Architecture Package): delivered within 12–15 business days of receiving your completed intake.

All timelines are estimates, not guarantees. Delivery may be affected by the completeness of your intake responses and the timeliness of revision feedback.

6. Intellectual Property and License

• Cardinal Stack retains ownership of its underlying frameworks, templates, methodologies, and the Master Prompt System architecture used to create your Deliverables.

• Upon full payment, you receive a non-exclusive, perpetual license to use the completed Deliverables for your own business — including implementing them into your AI systems, sharing them with your team, contractors, or developers for implementation purposes, and modifying them for your own internal use.

• You may not resell, redistribute, sublicense, or repackage the Deliverables, the underlying frameworks, or any part of the Master Prompt System as your own product or service offering, or share them publicly as a template for others to use.

• All content you provide to us (your business information, branding, offers, and policies) remains your property. We use it solely to create your Deliverables and for the purposes described in our Privacy Policy.

7. Confidentiality

We treat the business information you share with us as confidential and will not disclose it to third parties except as described in our Privacy Policy or as needed to deliver your Services. We may request your permission to use anonymized or generalized descriptions of our work together (e.g., as a case study or testimonial), but will not do so without your consent.

8. Refund Policy

Because our Deliverables are custom-built digital strategic documents created specifically for your business based on the information you provide, all sales are final once work has begun, given the custom and digital nature of the Deliverables. If you are dissatisfied with a Deliverable, contact us first — we will work with you on revisions within the scope agreed at purchase before any further discussion.

9. Revisions

The number of included revision rounds per product is:

• AI Brain Training Starter Kits: revisions are not included as standard; if your delivered kit does not match the information you provided in your intake form, contact us and we will correct it at no charge.

• Tier 1 (Foundation Package): 1 revision round, to be requested within 14 days of delivery.

• Tier 2 (Governance Package): 2 revision rounds, to be requested within 14 days of delivery.

• Tier 3 (Full Architecture Package): 2 revision rounds, to be requested within 14 days of delivery.

Additional revisions, scope changes, or new requests outside the original intake may be quoted separately.

10. Client Responsibilities

You are responsible for:

• Providing accurate, complete, and lawful information about your business

• Reviewing all Deliverables before implementation and adapting them to reflect your current offers, policies, and legal requirements

• Implementing, testing, configuring, and maintaining your AI systems and any platform integrations described in the Deliverables

• Ensuring your use of the Deliverables and your AI systems complies with applicable laws, platform terms, and industry regulations

11. Disclaimer of Warranties

The Services and Deliverables are provided "as is" and "as available." Cardinal Stack makes no warranties, express or implied, regarding the accuracy, completeness, or fitness for a particular purpose of the Deliverables, except as expressly stated in these Terms. See also our Disclaimer, which is incorporated into these Terms by reference.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Cardinal Stack and its owners, contractors, and representatives shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue, arising from or related to your use of the Site, the Services, or the Deliverables — even if advised of the possibility of such damages. In any event, Cardinal Stack's total liability for any claim arising from these Terms or the Services shall not exceed the amount you paid for the Service giving rise to the claim.

13. Indemnification

You agree to indemnify and hold harmless Cardinal Stack and its owners, contractors, and representatives from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Deliverables, your business operations, or your violation of these Terms.

14. Termination

We reserve the right to refuse service, cancel an order prior to commencement of work (with a full refund of any amount paid for that order), or terminate access to the Site for any user who violates these Terms.

15. Governing Law and Dispute Resolution

These Terms are governed by applicable law, without regard to conflict-of-law principles. Any disputes arising under these Terms shall first be addressed through good-faith negotiation between the parties. If unresolved, disputes shall be subject to binding arbitration or the jurisdiction mutually agreed upon by both parties in writing.

16. Changes to These Terms

We may update these Terms from time to time. Material changes will be posted on this page with an updated "Last updated" date. Continued use of the Site or ongoing engagement with our Services after changes are posted constitutes acceptance of the revised Terms.

17. Contact Information

Questions about these Terms can be directed to:

Email: info@cardinal-stack.com

Website: cardinal-stack.com

Effective date: June 1, 2026

Last updated: June 1, 2026

This Cookie Policy explains how Cardinal Stack ("we," "us," "our") uses cookies and similar tracking technologies on cardinal-stack.com (the "Site").

1. What Are Cookies

Cookies are small text files placed on your device when you visit a website. They help websites function properly, remember preferences, and understand how visitors use the site.

2. Cookies We Use

Essential - Required for the Site to function — page navigation, form submission, security

i.e. Session cookies, security tokens

Analytics - Help us understand how visitors use the Site so we can improve it

i.e. Google Analytics or similar

Marketing & Funnel - Track conversions, retarget visitors, and personalize email follow-up

i.e. Systeme.io, Meta Pixel, Make.com-connected tools

Preferences - Remember choices you have made, such as cookie consent settings

i.e Cookie consent cookie

3. Third-Party Cookies

Some cookies are placed by third-party services we use to run our funnel, marketing, and analytics (for example, our email and landing page platform or ad pixels). These third parties may use cookies in accordance with their own privacy and cookie policies.

4. Managing Cookies

You can control or delete cookies through your browser settings. Most browsers allow you to refuse cookies, accept only certain types, or delete cookies you have already accepted. Disabling cookies may affect the functionality of the Site, including forms and checkout.

If we display a cookie consent banner, you can also manage your preferences through that tool when you first visit the Site.

5. Changes to This Policy

We may update this Cookie Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

6. Contact Us

Questions about our use of cookies can be directed to info@cardinal-stack.com.

Effective date: June 1, 2026

Last updated: June 1, 2026

This Acceptable Use Policy ("AUP") applies to anyone who accesses or uses cardinal-stack.com (the "Site") or interacts with Cardinal Stack's Services. By using the Site or our Services, you agree to comply with this AUP.

1. Prohibited Activities

You agree not to:

• Use the Site or Services for any unlawful purpose, or in violation of any applicable local, national, or international law or regulation

• Attempt to gain unauthorized access to the Site, our systems, or any accounts, forms, or files not belonging to you

• Scrape, copy, reverse-engineer, or attempt to extract the underlying frameworks, prompt architecture, or methodology behind the Master Prompt System or any Deliverable, beyond the license granted to you under our Terms of Use

• Resell, redistribute, sublicense, or represent any Cardinal Stack Deliverable, template, or framework as your own product or service

• Submit false, misleading, or fraudulent information through our intake forms or checkout process

• Use the Site to transmit any virus, malware, or harmful code

• Harass, threaten, or abuse Cardinal Stack staff, contractors, or representatives in any communication

• Use automated means (bots, scrapers) to access the Site for purposes other than standard search engine indexing

2. Consequences of Violations

Cardinal Stack reserves the right to refuse service, cancel any pending order, revoke access to Deliverables, or terminate any engagement — without refund — if we reasonably believe you have violated this AUP.

3. Reporting Violations

If you become aware of a violation of this AUP, please report it to info@cardinal-stack.com.

Effective date: June 1, 2026

Last updated: June 1, 2026

Cardinal Stack is committed to responsible email marketing practices and compliance with applicable anti-spam laws, including the CAN-SPAM Act (US) and similar regulations in other jurisdictions.

1. How You Get on Our List

You will only receive marketing emails from Cardinal Stack if you:

• Submit your email through a form on our Site (such as a lead magnet, intake form, or newsletter signup), or

• Purchase a Service from us

2. What We Send

Our emails may include educational content, updates about Cardinal Stack, promotional offers, and information related to your purchase or engagement.

3. Your Choices

Every marketing email includes an unsubscribe link. You can opt out of marketing emails at any time by clicking that link or emailing info@cardinal-stack.com with "Unsubscribe" in the subject line. Note that transactional emails related to an active engagement (such as delivery updates) may continue even if you unsubscribe from marketing emails, as these are necessary to fulfill your order.

4. Honoring Requests

We process unsubscribe requests promptly, generally within 10 business days, in accordance with applicable law.

5. Third-Party Email Platform

We use a third-party email and marketing automation platform (Systeme.io) to send these communications. That platform's own privacy and anti-spam practices also apply — see our Privacy Policy for more on third-party service providers.

6. Contact Us

Questions or complaints about emails from Cardinal Stack can be sent to info@cardinal-stack.com.

Effective date: June 1, 2026

Last updated: June 1, 2026

1. Ownership of Content

All content on cardinal-stack.com — including text, graphics, logos, the Cardinal Stack name and icon mark, frameworks, and the Master Prompt System architecture — is the property of Cardinal Stack and is protected by applicable copyright, trademark, and intellectual property laws, unless otherwise stated.

2. Permitted Use

You may view and share pages of this Site for personal, non-commercial reference. Use of any Deliverable purchased from Cardinal Stack is governed by the license terms in our Terms of Use, not by this notice.

3. Reporting Copyright Infringement

If you believe content on this Site infringes your copyright, please send a notice to info@cardinal-stack.com including:

• A description of the copyrighted work you believe has been infringed

• The location (URL) of the material you believe is infringing

• Your contact information (name, address, phone, email)

• A statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law

• A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on their behalf

• Your physical or electronic signature

4. Counter-Notice

If you believe content was removed in error, you may submit a counter-notice to the same email address with the information required under applicable law (e.g., 17 U.S.C. § 512(g)(3) for US-based claims).

5. Designated Contact

Email: info@cardinal-stack.com

Business name: Cardinal Stack

Website: cardinal-stack.com

Effective date: June 1, 2026

Last updated: June 1, 2026

1. Our Commitment

Cardinal Stack is committed to making cardinal-stack.com accessible to as many people as possible, including people with disabilities. We aim to align with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, as a general target.

2. What We're Doing

We aim to:

• Use sufficient color contrast and readable typography

• Ensure the Site is navigable by keyboard

• Provide descriptive text alternatives for meaningful images

• Use clear, consistent headings and page structure

• Maintain visible focus indicators for interactive elements

3. Known Limitations

Accessibility on the web is an ongoing effort. If you encounter any part of the Site that is not fully accessible to you, please let us know — see Section 4.

4. Feedback and Contact

If you experience any difficulty accessing content on this Site, please contact us at info@cardinal-stack.com. We will work to address accessibility issues as quickly as possible and welcome feedback on how we can improve.